FAQ's

Q: How much are tickets?
A: Shows are priced individually; please check each show for pricing.

Q: How much are children’s tickets?
A: Children 5 and under are free, everyone else is general admission

Q: How do I get my tickets?
A: All tickets are will call, no tickets are mailed out. Will call is in the Visitors Center of Cumberland Caverns and opens up 2 hours before each show.

Q: How do we get to the show?
A: Groups are brought down every 15 minutes starting one hour before the show. It is about a 650 yard walk to the Volcano Room, where the shows are held. Half of that walk is via a gravel path, the remainder is a path through the caverns. The hike is recommended for those that are moderately active and does include a VERY steep incline.

Q: Is Bluegrass Underground handicapped accessible?
A: Cumberland Caverns is not handicapped accessible. As a natural attraction, the pathways are considered semi-strenuous, with slopes and uneven surfaces. The path to the cave is 300 yards. It is approximately 350 yards from the cave entrance to the Volcano Room. The cave path has many ups and downs with the steepest slope descending 30’ into the Volcano Room. Bluegrass Underground is an adventure destination concert venue that is unfortunately not suited for all music fans. If you are in a wheelchair, require the use of a walker, or have knee, leg, feet, heart, breathing, or any other conditions that will not allow for over exertion, you should not attend. Cumberland Caverns does have vehicles for use in carrying equipment in and out of the cave and for emergency use only. These vehicles are not insured for the transport of customers and will not be used for such. Customers who have bought tickets for Bluegrass Underground concerts and are not able to make the walk to the Volcano Room may have their ticket price refunded to them.

Q: Are there restrooms at the show?
A: Yes

Q: Is there food available?
A: Yes, there is a full concession stand, hotdogs, chili, nachos, etc…

Q: May we bring our own chairs?
A: Yes, you may bring your own chairs, however you will not be permitted to put them on the main floor of the Volcano Room. Seating is provided in the form of several rows of folding chairs and picnic tables with adequate seating for 500. Personal chairs may be placed on the hill going down into the Volcano Room.

Q: How long are the shows?
A: Show lengths vary from show to show but are generally 2.5-3 hours.

Q: I have purchased a cave tour/show combo ticket. When should I take the tour?

A: Tours leave every hour on the hour and last 1.5 hours. You should arrive 3 hours prior to show time in order to take the tour pre-show and secure good seats. For example, if the show starts at 1pm, you should arrive in time for the 10am tour. If there is a large group for the tours, tours will be split into two groups one leaving at 10AM, the other leaving at 10:30AM. You are also welcome to take the tour after the show or any time, tour tickets are good for up to one year.

Q: What time zone are you on?

A: We are on Central Time

Q: Do you offer group discounts? Yes! Groups of 10 or more get 20% off.
A: Contact Jen at tickets@bluegrassunderground.com for more info.

IMPORTANT SHOW INFORMATION

Please arrive at least one hour prior to the show time .Groups will be escorted Underground beginning one hour prior to showtime and than in 15 minute intervals until showtime. If you miss the last group you will have to wait until the show has started and be seated between songs.

The Volcano Room is accessible to those who are at least moderately physically active. As a hiking trail it would be classified as “easy” but there is a downhill slope you must go down and up again to reach the Volcano Room. Watch your footing on trails. Sturdy footwear with good traction and ankle support is recommended.

Please remember that Bluegrass Underground is a radio show as well as a concert. Patron silence while the songs are being played is appreciated. Patrons are encouraged to refrain from excessive talking or noise except between songs and during the intermission. Concessions will be available before the show, during the intermission, and after the show.

Please remember that the caverns are a national landmark and that ALL PATRONS MUST BE ESCORTED WHILE THEY ARE GOING TO AND FROM THE VOLCANO ROOM . Tour guides will lead patrons down to the show and back up again after the show. If patrons need to leave early or smoke they may do so only during intermission and must be accompanied by a guide.

Families are welcome…so are cameras!

There are restroom facilities at the cave.
Alcohol and illegal narcotics are prohibited in the cave.
The cave is a smoke-free environment.
Snack bar concessions are available for purchase -hotgogs, chili, BBQ, etc...